Salesforce has begun updating its security encryption standards, which potentially impacts any third party software that makes a real-time connection into Salesforce.
Everything on the internet will be forced to be TLS1.1 compliant in 2018, but Salesforce has decided to go a year early. Salesforce has been communicating this change since late 2015, in order to give third party developers plenty of time to become compliant. We carefully select recommended vendors that have a proven history of adapting to changes in the Salesforce ecosystem, so we don’t anticipate any real problems.
Your web browser, and many of our favorite utilities may be impacted. FormAssembly, Dataloader.io, Demand Tools, Click & Pledge, iATS, Mailchimp, and anything else that has a component that sits outside of Salesforce, and synchronizes data with, reads data from, or pushes data into Salesforce are impacted.
In order to ensure that your Salesforce will continue to work as smoothly and efficiently as always, we recommend the following actions:
Recommendation 1: Ask your Salesforce users to go to this URL to confirm that the browser they normally use to access Salesforce is compliant.
Recommendation 2: Anyone in your office using Outlook for Salesforce will need to download the latest version of the client and reinstall it.
Recommendation 3: Use Compliant Third Party Software
We are in the process of confirming that all of the third party software we recommend or install for our clients will be TLS1.1 compatible. We have confirmed the following list, and will continue to add to this list as we are able:
- Campaign Monitor
- Cirrus Insight
- Click & Pledge: Please note that you may need to enable TLS 1.1 and reconnect your Click & Pledge, and some older versions of Click & Pledge may need to be upgraded.
- Constant Contact
- Demand Tools: Please note that older versions are not TLS1.1 compatible. Be sure to download and install the latest version of Demand Tools to be compliant. Your licenses will not be affected.
We are only testing third party software that we have vetted and can comfortably recommend and install.
About Jenn Taylor
Jenn Taylor is the COO, Senior Salesforce Consultant and a founding partner at 501Partners. She brings more than 15 years' experience using design thinking and user-focused process analysis to transform technology use in higher education, non-profit, public sector, and other resource-constrained organizations.